Refund policy

Last updated: October 24, 2026

Returns

Our products are non-returnable, except when the packaging is damaged or you receive the wrong product. In these cases, we offer a refund or a replacement product.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Damages and issues

Please inspect your order when you receive it and contact us at support.mixtagg@gmail.com if the packaging is damaged or you receive the wrong product.

Exceptions and non-returnable items

Our products are non-returnable except for the damaged-packaging and wrong-product issues described above.

Exchanges

We offer a refund or a replacement product when the packaging is damaged or you receive the wrong product.

Refunds

For damaged packaging or a wrong product received, we offer a refund or a replacement product. Approved refunds will be issued to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at support.mixtagg@gmail.com or use the contact details in our contact information policy.